Episode 6: Not everything reported as fraud by customers is fraud !!

Explore the nuances of distinguishing disputes from fraud in this enlightening episode. We delve into common scenarios where customers suspect fraud but discover it's often a simple dispute due to miscommunication. Highlighting the importance of empathetic customer service, we stress the need for clear communication to maintain trust. Discover insights into fraud investigation, using credit card fraud as an example, and learn how banks determine whether it's a dispute or true fraud.